Standard Shipping

Standard delivery in within 2 - 4 working days.

Delivery is Monday to Friday, excluding public holidays. We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Due to unprecedented volumes we are working as hard as we can and putting in extra hours to fulfil your orders as soon as possible, hoping we can achieve sooner delivery times for you. Apologies for any inconvenience caused.

Highlands & Islands

Standard delivery in within 3 - 5 working days.

Delivery is Monday to Friday, excluding public holidays. We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

We are in our rights to request an additional charge for shipping, we will never just take this from you. An email will be sent requesting an additional amount required to ship an item. This can be due to the weight of the parcel exceeding the normal expectations.

1. Postcodes:
   • AB25-38
   • AB41-56
   • IV30-32

1. Scottish Highlands includes postcodes:
   • FK17-99
   • G83
   • IV1-28
   • IV33-39
   • IV52-54
   • IV63
   • KW1-14
   • PA21-33
   • PA34-40
   • PH18- 26
   • PH30
   • PH31-41
   • PH49-50
   • AB36-38
   • AB55-56
   • All IV Postcodes

1. Islands includes postcodes:
   • HS1-9
   • All IM Postcodes
   • IV40-51
   • IV55-56
   • KA27-28
   • KW15-17
   • PA20
   • PA41-49
   • PA60-78
   • PH42-44
   • TR21-25
   • ZE1-3

Premium Shipping

Order before 4PM for next Next Working Day Delivery by Parcelforce or Royal Mail.

Delivery is Monday to Friday, excluding public holidays. We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Unfortunately, we are unable to offer this service to our Islands, Scottish Highlands and international customers as the courier is unable to deliver premium shipping to these regions.

International Shipping

International delivery is within 10 - 30 working days.

Delivery is Monday to Friday, 7am - 8pm excluding public holidays. We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are in our rights to request an additional charge for shipping, we will never just take this from you. An email will be sent requesting an additional amount required to ship an item. This can be due to the weight of the parcel exceeding the normal expectations.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please check the tracking page first for an indication of where the parcel has been left, if you are still unable to locate this contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

Out Of Stocks

Usually everything displayed on our site as "In Stock" is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

PLEASE NOTE - We will always contact you if a product is out of stock to offer you an alternative first. For order with multiple items we will send the items that we have stock and contact you in the meantime with the stock issues on the order, you will not be charged for redelivery of these items if the alternative is accepted.

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases. We aim to dispatch all orders within 1-2 working days.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Auto Silicone Hoses cannot be held responsible for a package not reaching its destination on time. In order to avoid disappointment, we suggest that customers placed well in advanced of booked garage time or dyno sessions to allow for any unforeseen delays.

We try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidise the shipping charge and do not pass this to our customers.

PLEASE NOTE - All our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

For advice and help in the event that you do not receive your package when expected, please contact us here.