Click & Collect
How Does Click & Collect Work?
1. Place Order Online
Superior Standards
Add your items in the basket as normal, but when placing your order choose 'Click & Collect' from the delivery options.
FREQUENTLY ASKED QUESTIONS.
How will I know my Click & Collect order is ready?
Your Click & Collect order will be ready to collect immediately after placing it. You can come by anytime that’s convenient for you
What do I need to bring to collect my order?
To collect your order, please bring a copy of your order confirmation, either printed or on your mobile device. This helps us quickly verify your order for a smooth pickup experience.
Can someone else collect my order?
Yes, someone else can collect your order on your behalf. Just ensure they have a copy of the order confirmation.
I've lost my Order Confirmation email or text message – What can I do?
Please contact our Customer Services team .
How long will you hold my order?
We will hold your order for 14 days from the day the order is placed.
I don't want my order anymore. How can I get a refund?
If you have changed your mind and do not want your order anymore, please let us know by completing the contact us form and we will process a refund for you.
Can I extend my collection timeline?
Please contact our Customer Services Team.
How can I return my Click & Collect order?
Simply bring the order back in to store, ensure that you have a copy of the order confirmation. See a our Returns Form for the terms and conditions for what items can be returned.
Can i Use Klarna For My Click & Collect Order?
Yes, please select this as payment method at checkout.