2PM Cut Off For Next Day UK Mainland Delivery * Monday - Friday (Excludes Weekends)
2PM Cut Off For Next Day UK Mainland Delivery * Monday - Friday (Excludes Weekends)

Questions & Answers Questions & Answers

SHOPPING INFORMATION SHOPPING INFORMATION

How can I prevent hoses from popping off under pressure? How can I prevent hoses from popping off under pressure?

To prevent hoses popping off under pressure we recommend installing them onto to pipes with rolled/beaded ends, along with a combination of the correct type clip/clamp.

For high boost pressure please use the T-Bolt Hose Clamps and for lower boost applications a worm drive hose clip will work fine

To prevent hoses popping off under pressure we recommend installing them onto to pipes with rolled/beaded ends, along with a combination of the correct type clip/clamp.

For high boost pressure please use the T-Bolt Hose Clamps and for lower boost applications a worm drive hose clip will work fine

Can I cut/trim your hoses? Can I cut/trim your hoses?

You are able to cut/trim our hoses, simply use a sharp Stanley knife along with a clamp to give you a straight edge. Once a hose has been cut you are unable to return the hose.

Please note when cutting a reducer it will change the internal diameters of the hose/elbow.

You are able to cut/trim our hoses, simply use a sharp Stanley knife along with a clamp to give you a straight edge. Once a hose has been cut you are unable to return the hose.

Please note when cutting a reducer it will change the internal diameters of the hose/elbow.

I can't find a hose/diameter on your site? I can't find a hose/diameter on your site?

If you are unable to see the diameter or hose you require, this unfortunately isn't something that we stock on the shelf.

If you are looking at ordering these in bulk, we may be able to do a bespoke order for these, please see our Bespoke Silicone Hoses page

If you are unable to see the diameter or hose you require, this unfortunately isn't something that we stock on the shelf.

If you are looking at ordering these in bulk, we may be able to do a bespoke order for these, please see our Bespoke Silicone Hoses page

Do your hoses stretch/shrink? Do your hoses stretch/shrink?

We always recommend getting the perfect match where possible, however we do realise in some applications this isn't possible.

We have tested our silicone hoses and found that they have a max stretch/shrink of 3mm.

We always recommend getting the perfect match where possible, however we do realise in some applications this isn't possible.

We have tested our silicone hoses and found that they have a max stretch/shrink of 3mm.

How do you measure the leg lengths of your elbows? How do you measure the leg lengths of your elbows?

Our leg lengths are measured on the outside of the elbow, from the end of the leg to the centre.

Our leg lengths are measured on the outside of the elbow, from the end of the leg to the centre.

Do you make one off hoses? Do you make one off hoses?

Due to the way silicone hoses are manufactured it is not possible to make one off specials. Every hose we manufacture has a specific tool, so if we haven't got one it is very expensive to make one. This makes the cost of a one off hose very expensive. Have a look at our range of universal silicone hoses and aluminium joiners that will enable you to build a kit to suit your exact requirements.

Due to the way silicone hoses are manufactured it is not possible to make one off specials. Every hose we manufacture has a specific tool, so if we haven't got one it is very expensive to make one. This makes the cost of a one off hose very expensive. Have a look at our range of universal silicone hoses and aluminium joiners that will enable you to build a kit to suit your exact requirements.

PAYMENT INFORMATION PAYMENT INFORMATION

What payment methods do you accept? What payment methods do you accept?

Secure Credit Card payments using Shopify Pay. Shopify Pay is the UK’s payment gateway reaching customers and clients globally across 40 countries. accept payments from all major credit cards including Visa, Mastercard & Maestro

PayPal. PayPal Express Checkout gives you the ability to pay by credit card or from security of their personal PayPal accounts. During checkout, you are redirected to the secure PayPal site to complete the payment information, before returning back to your order confirmation page.

Bank Transfer. You can directly transfer the cost of your order via your bank. A less popular option as it delays the order dispatch

Secure Credit Card payments using Shopify Pay. Shopify Pay is the UK’s payment gateway reaching customers and clients globally across 40 countries. accept payments from all major credit cards including Visa, Mastercard & Maestro

PayPal. PayPal Express Checkout gives you the ability to pay by credit card or from security of their personal PayPal accounts. During checkout, you are redirected to the secure PayPal site to complete the payment information, before returning back to your order confirmation page.

Bank Transfer. You can directly transfer the cost of your order via your bank. A less popular option as it delays the order dispatch

Do you offer finance options or interest free credit? Do you offer finance options or interest free credit?

Yes, we offer interest-free credit via PayPal, to see more please login to your PayPal account to see the current options available.

Yes, we offer interest-free credit via PayPal, to see more please login to your PayPal account to see the current options available.

How do I make a payment on the website? How do I make a payment on the website?

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

What should I do if my card is declined? What should I do if my card is declined?

If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.

If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.

How do I pay with PayPal? How do I pay with PayPal?

When you select PayPal during checkout, you'll need to agree to a billing agreement to allow us to bill your PayPal account. The agreement is valid for one hour—but don't worry, if it expires before you complete your order, you can simply agree again when you're ready to place an order. And please note, the delivery address on your order must match the delivery address saved to your PayPal account.

When you select PayPal during checkout, you'll need to agree to a billing agreement to allow us to bill your PayPal account. The agreement is valid for one hour—but don't worry, if it expires before you complete your order, you can simply agree again when you're ready to place an order. And please note, the delivery address on your order must match the delivery address saved to your PayPal account.

Can I pay with more than one gift card? Can I pay with more than one gift card?

Yes, you can use up to nine gift cards per order.

Yes, you can use up to nine gift cards per order.

ORDERS AND RETURNS ORDERS AND RETURNS

How can I change or cancel an order? How can I change or cancel an order?

If you need to cancel your order we recommend calling us on 01924 496111 so we can catch the order before it is dispatched.

If you require your order to be changed this would need to be cancelled and placed again with the new required items.

If you need to cancel your order we recommend calling us on 01924 496111 so we can catch the order before it is dispatched.

If you require your order to be changed this would need to be cancelled and placed again with the new required items.

How can I track my order? How can I track my order?

When your order is dispatched you will receive an email with your tracking number and service used. You can also log into your account and track your order from there.

When your order is dispatched you will receive an email with your tracking number and service used. You can also log into your account and track your order from there.

Where can I get a VAT invoice for my order? Where can I get a VAT invoice for my order?

Invoices are sent to you via email after your order has been placed, they are also easily accessible from your account, simply go to "Your Orders" find the required order and a download will be able in a PDF format.

Invoices are sent to you via email after your order has been placed, they are also easily accessible from your account, simply go to "Your Orders" find the required order and a download will be able in a PDF format.

Can I use promo codes? Can I use promo codes?

Promo codes are available from time to time, please check the expiry date of the code before using it. The code can be applied when checking out the order. Sign up to our newsletter to keep up to date with all discount codes!

You are unable to use multiple promo codes at once, it is limited to 1 per order

Promo codes are available from time to time, please check the expiry date of the code before using it. The code can be applied when checking out the order. Sign up to our newsletter to keep up to date with all discount codes!

You are unable to use multiple promo codes at once, it is limited to 1 per order

When can I collect an order? When can I collect an order?

Once the order has successfully been placed, you are able to collect the order straight away.

We are located at Unit 3 Holmebank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA. We do have our own car park which is located outside our premises.

Once the order has successfully been placed, you are able to collect the order straight away.

We are located at Unit 3 Holmebank Mills, Station Road, Mirfield, West Yorkshire, WF14 8NA. We do have our own car park which is located outside our premises.

Do you accept BACS payment? Do you accept BACS payment?

Yes, when checking out please use the "Bank Transfer/Pro Forma" payment option. The payment details are then provided. When making the payment please use your order number as the reference.

Yes, when checking out please use the "Bank Transfer/Pro Forma" payment option. The payment details are then provided. When making the payment please use your order number as the reference.

How long do I have to return a product? How long do I have to return a product?

You have 30 days to return a product this is from the date of purchase

You have 30 days to return a product this is from the date of purchase

I've changed my mind and no longer need a product I've changed my mind and no longer need a product

Please return your item unused and in original condition with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

Please return your item unused and in original condition with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

I've received my order and there's an issue with it I've received my order and there's an issue with it

We're sorry to hear that, any discrepancies of orders must be reported within 3 working days of the delivery date. All orders will come with a packing slip, please send us a picture of this along with your order number and a list of missing/incorrect items.

We're sorry to hear that, any discrepancies of orders must be reported within 3 working days of the delivery date. All orders will come with a packing slip, please send us a picture of this along with your order number and a list of missing/incorrect items.

Which products can't be returned? Which products can't be returned?

We are unable to accept returns on the following items (unless faulty or not as described)

  • - Products you received over 30 days ago
  • - Products that have been opened, unsealed or used
  • - Products or packaging in poor condition
  • - Custom made products

We are unable to accept returns on the following items (unless faulty or not as described)

  • - Products you received over 30 days ago
  • - Products that have been opened, unsealed or used
  • - Products or packaging in poor condition
  • - Custom made products

Can I return a custom made product? Can I return a custom made product?

Alloy Joiners, Alloy Connector & Silicone Couplers are made specifically for each order and are classed as a 'tailor-made' product.

Distance Selling Regulations state that 'tailor-made' products are non returnable. If you have any issues regarding this please call us on 01924 496111 and we can see how we can help.

Alloy Joiners, Alloy Connector & Silicone Couplers are made specifically for each order and are classed as a 'tailor-made' product.

Distance Selling Regulations state that 'tailor-made' products are non returnable. If you have any issues regarding this please call us on 01924 496111 and we can see how we can help.

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